Hitachi Construction Machinery Co will offer ‘LANDCROS Sales Navigator,’ a tool for centrally managing dealer sales information, starting in fiscal year 2026.
This tool will be gradually rolled out globally in stages starting with Japan and Southeast Asia.
With business discussions and customer information scattered across multiple tools and lacking central management, dealers face the challenge that accumulated lead information is not being sufficiently utilised. LANDCROS Sales Navigator was developed to address such dealer challenges. By having dealers centrally manage customer information and business discussion histories with this tool, customers can expect benefits such as receiving consistent service from dealers as well as proposals that are more closely tailored to customer needs.
Going forward, the company will globally deploy this tool while also considering the introduction of AI-based automated entry of business discussion information and analytical functions. Hitachi Construction Machinery aims to co-create value with its partners by offering solutions tailored to the challenges faced by dealers.
Main features
・Central management and visualization of business discussions and customer information
Digitising and centrally managing business discussions and customer information enables users to assess the progress of each project, goal achievement status, and issues in real time. The Dashboard screen automatically aggregates the project statuses to visualise the level of achievement and status. This enables customers to receive consistent service from the dealers as well as proposals that are more closely tailored to their needs based on their prior history.
・Low-cost and able to be implemented in a short period of time
Zero initial costs due to a simple design that uses external system infrastructure without requiring any modifications. Dealers only need to pay a monthly licensing fee and can start using the tool in as little as one month.
・Simple design that is easy to use in sales environments
The tool’s features were designed to be as simple as possible to prioritize ease of use at sales sites. Customer, activity management, and new vehicle discussion information can be easily documented with a smartphone.
・Smooth communication
In addition to features for sharing information within dealers, users can submit inquiries and s
hare data with sales personnel of Hitachi Construction Machinery through this tool to achieve smooth and rapid communication.
Visit hitachicm.com.au to stay up to date with Hitachi/Landcros.
